Past & Present Clients
Hoist Finance
Significant European Debt Purchase & Collection Business
Worked with Hoist Finance in both the UK & Europe for many years, on both significant transformation programmes and in running day-to-day operations.
Barclaycard Business
Merchant & Payment Services Provider
Overhauled sales contact centre, running day-to-day operation and coaching/mentoring the in-house team.
Lloyds TSB
UK High Street Bank (has since split into LGB and TSB)
Leadership of multi-centre operation across the UK, as well as large operations workstream lead in mass transformation programme.
Towergate Group
A large UK insurance intermediary
Leading & transforming operations across a significant part of the group which sold insurances through Financial Brokers.
BUPA
Healthcare & Insurances Provider
Interim leadership and development of key UK site and contact centre teams. Key achievements centred around efficiency and quality.
Robinson Way
Debt Management Company in the UK (now owned by Hoist Finance)
Various efficiency and effectiveness programmes, ranging from operations resource management practices and processes through to significant restructure activity.